Billing & Refunds

Last updated October 15, 2026

How payments, renewals, cancellations and refunds work on Pixira.

Discreet billing

Payments are processed by our specialist payment partner. Your statement shows a neutral descriptor, never anything explicit.

Premium subscriptions

• Plans renew automatically at the end of each period (1, 3 or 12 months) until you cancel.
• Cancel any time from Account → Cancel Premium. You keep Premium until the paid period ends; no further charges are made.
• Premium includes 1,000 gems each month. Monthly gems reset and don't roll over.
• If a renewal payment fails we'll retry for a few days; Premium pauses if it can't be collected.

Gem packs

Gem packs are one-off purchases. Purchased gems never expire while your account is open, but they have no cash value and can't be transferred.

Refunds

Because digital content and AI generation are delivered immediately, purchases are generally non-refundable once used, except where the law gives you a right to a refund.

We will refund: duplicate charges; charges after you cancelled; and purchases where a technical fault on our side stopped you receiving what you paid for. If you're in the EU/UK you may withdraw from a purchase within 14 days, unless you've already started using the digital content (you agree to immediate supply when you buy).

Request a refund by emailing the address on our Contact page with your account email, the date and amount. Refunded gem packs remove the remaining gems from your balance; refunded subscriptions end Premium immediately.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix it faster. Accounts with a chargeback may be suspended while it's resolved.