Privacy Policy

Last updated October 15, 2026

This policy explains what personal data Pixira collects, why, who we share it with, and the choices and rights you have. We collect as little as we can, never sell your data, and keep your activity discreet.

Who is responsible

Pixira ("we") is the controller of your personal data. Contact us about privacy at the address on our Contact page.

What we collect

Account data: email address, display name, date of birth, password (stored hashed) or the ID from Google/Apple if you sign in with them.
Activity: your chats with companions, companions you design, snaps you save, likes, follows, tips and gem balance.
Payment data: what you bought and when. Card details are handled by our payment processor; we never see or store your full card number.
Technical data: IP address, device and browser type, and security logs, used to keep the service running and safe.
Safety data: text that our child-safety filter blocks, kept for review and, where the law requires, reporting.

How we use it

To run Pixira: your account, chats, generated media, purchases and notifications (performance of our contract with you).
To verify you're an adult and enforce our Content Policy, including child-safety screening (legal obligation and legitimate interest in keeping Pixira safe).
To prevent fraud and abuse, and keep the service secure (legitimate interest).
To improve Pixira, using aggregated or de-identified data (legitimate interest).
To send service messages. We only send marketing if you opt in, and you can opt out any time.

Your chats and AI processing

To generate a companion's reply, recent messages from your conversation are sent to an AI model provider. They process it only to produce the reply, under contracts that restrict other uses. We do not use your private chats to train AI models.

Your chats are visible only to you. Authorised staff can access content only when needed for safety, legal compliance, or to resolve a support request you made.

Who we share it with

We never sell or rent your personal data, and we don't share it for cross-context behavioural advertising.

Infrastructure providers that host our database, storage and website.
AI model and media-generation providers, to generate replies and media.
Our payment processor, to take payments and handle refunds and chargebacks.
Age-verification providers, where verification is required.
Law enforcement and child-protection organisations such as NCMEC, where required by law or to protect someone from serious harm.

International transfers

Our providers may process data outside your country. Where required, we use safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep it

Account and chats: until you delete them or your account.
Payment records: as long as tax and accounting law requires (typically 7 years).
Safety records: as long as needed for investigations and legal obligations.
Security logs: up to 12 months.

Your rights

Depending on where you live (including under the GDPR, UK GDPR and US state laws such as the CCPA/CPRA), you may have the right to access, correct, delete, or export your data, to object to or restrict processing, and to withdraw consent. You can delete chats and your whole account yourself from the app at any time.

To make any other request, email the address on our Contact page from the address on your account. We'll respond within 30 days. You also have the right to complain to your local data-protection authority. We won't discriminate against you for exercising your rights.

Security

Data is encrypted in transit and at rest, access is restricted and logged, admin accounts require two-factor authentication, and database access is controlled row by row. No system is perfectly secure, but we work hard to protect yours.

Children

Pixira is strictly for adults. We do not knowingly collect data from anyone under 18. If we learn we have, we delete the account and its data. If you believe a minor is using Pixira, contact us immediately.

Changes

If we make material changes we'll tell you in the app or by email before they take effect.